The challenge
While working on the ResAppDx product, one of our major challenges and pain-points we faced was finding a way to make sure the average person was comfortable using the app – since coughing on your phone device felt very unnatural.
We constantly tested the app in the office by coughing on ou devices phone 5 times but the angle and distance we held the phone near the head always seemed strange, so we ended up coughing much more than 5 times!.
After some brainstorming the agreed approach was to storyboard some ideas from a human centered approach.
From Storyboard to filming the scene
The solution was simple. Even though we had all observed the right way to hold the phone and cough we subconsciously ignored the right way and did what seemed most natural to us as individuals using our phones.
The screenshots below show examples of an adult and adult with child performing the cough test. The inset device screen show the instructional diagram to emphasise the correct placement, ( even though this is difficult from a perspective view illustration.)
Storyboarding
One of our iniitial solutions was to put togther a storyboard that could demonstrate exactly how ResAppDx was meant to be used. The concept of the storyboard would be an instructional guide that practioners and patients would see.
Frame 2 – the GP introduces herself ( view of a professional to ensure confidence ) .
Frame 3 – landing screen of the app on a device with text / voiceover of GP describing ResAppDx .
Frame 4 – downloading the app via info and link from GP.
Frame 5 – Once the user launches the app they must enter the DOB and previous respiratory medical history.
Frame 6 – CRUCIAL STEP! Video footage of a person holding the phone a correct distance from their mouth and coughing 5 times. The voiceover describes clearly what happens in the video.
Frame 7 – Once the patient has completed their 5 coughs the app processed the sound files and send the data to the GP as an analysis report.
The patient receives a thank you screen – explaining that the results of the test will be sent to their GP and they will be in touch soon.
The storyboard is presented and goes through a series of iterations until stakeholders are happy with this as a firm solution.
Click here to watch the final instructional video from the ResAppDx app website.
https://www.resappdx.com.au/#how
Please note: All design work completed by me was done as an employee of ResApp Health Limited.
Above, these video stills show the trusted GP reiteration the functions of the app as well as the final analysis report which is critical to the GPs diagnosis.
Please note: All digital design work produced by me was done as an employee of ResApp Health Limited.
